In this episode, Peter discusses tenant/landlord communication, dispute resolution, negotiations and effective eviction procedures.
– Landlords who really meet their tenants interests can do better at meeting their own.
– Five mistakes that landlords commonly make.
– Even a small mistake can trigger a big reaction when a tenant doesn’t think the whole situation is fair.
– How to avoid losing your cool.
– How to communicate effectively and follow through with your tenants.
– The ability to listen well can make an enormous different in dealing with a tough issue.
– Why and how to express appreciation for your tenant.
– negotiating while focusing on interests, not positions.
– Creating win/win solutions with the two track eviction process.
For over 25 years, Peter Gilman Shapiro has been empowering landlords to make a profit while making a difference in their communities.
A graduate of MIT’s Master’s Program in City Planning, Peter went on to found and direct the Housing Services Program at Just-A-Start Corporation, a nonprofit in Cambridge, Massachusetts. From 1990 to 2015, Peter and his team provided mediation, legal services, and training, and led support groups for landlords across Massachusetts. His innovative techniques led to the successful resolution of thousands of disputes regarding eviction, housing, real estate, business, and family matters.
A landlord himself, Peter has been developing, testing, and applying the ideas set forth in this book with his own tenants since 1990.
Peter continues to provide mediation, training, and consulting, nationwide, on how to:
– Build productive landlord-tenant relationships
– Communicate and negotiate effectively
– Prevent tenant issues from escalating into costly disputes
– Address eviction in a sensible way
Peter lives in the Jamaica Plain neighborhood of Boston, Massachusetts with his two teenage sons and his partner, Aline.